Pluspunten
Perks like lunch, coffee and snacks. Working from home - especially if you cannot find childcare.
Minpunten
Utilizing perks like working from home because of no available childcare is used against you. Managers pass the buck for their failures onto others below. Company doesn't foster team work or independent thinking, managers pit people against each other and solicit finger-pointing whenever they can. People & Culture and the whole employee review process is an absolute mess only topped by how dysfunctional SalesForce setup is and how everything is managed by excel spreadsheets. Trying to maintain 20-30 different sheets to track all the work that isn't getting done. Broken processes that existed before I joined that no one cared to fix. Majority of the work requiring direction/approval of a manager. Overtime work that isn't paid at overtime pay. My manager trash talked about other agents, and other Compass employees but expected top notch customer service skills from everyone on the team. Had to listen to people's political views often enough, please check personal at the door, this is a place of business. A lot of time spent tracking, changing, updating, correcting, workarounds, etc., nothing gets fixed. Policies aren't enforced or don't exist. Manager spent more time shopping than time spent offering actual guidance. Managers also steal your ideas - holding one on one meetings just to catch up and later claiming these meetings were about performance is deceptive. Managers using metrics designed for a different purpose, metrics they don't clearly understand and/or erroneous.