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Dear Former Employee,
Thank you for sharing your negative experience with us; we appreciate every form of feedback and would like to take this opportunity to respond.
In your review, you incorrectly represented yourself as a “Former Employee, more than 3 years.” In fact, you were under our employment for less than 14 months. During this period of time, we were able to gauge your abilities based on our customer’s feedback and our team’s working interactions with you.
The context surrounding your termination was unique. You took a 3-week vacation after only a few weeks into a new project. We advised you of the risk of this role/project continuing upon your return given such a long absence from the client. With this knowledge, you still chose to remain inflexible in your travel plans. Subsequently, the project was canceled by the client while you were away. After matching our resource needs across all our clients at the time against your skillset, we had to make the difficult decision to terminate your employment.
This is never an easy conversation to have and one that we have always conducted via phone or in-person. In your unique situation, you stated you were on an overseas trip, and we tried (unsuccessfully) to set up a phone conversation. Without the opportunity to speak with you live, we wanted to extend you the courtesy of immediate notification in case you wanted to modify your international travel arrangements and remain with your family. And so, it was the best option at the time to inform you of your termination over email. This was not our preference and is something we have never done before, but it was genuinely done with the intent to provide you as much notice as possible, in the absence of being able to reach you via phone.
Community is one of CompassX’s core values and we make every effort to treat each employee with respect and fairness. In your case, we eagerly worked to find you a new project while paying your salary in full while you were not on a client project for several weeks. Ultimately, we needed to make a choice that was fair to you, our Team, and our Clients.
We are a deeply connected team and believe in supporting our colleagues both personally and professionally. We regret that we were unable to communicate with you in another manner and wish you the best of luck in your future endeavors. Please feel free to reach out to us at hr@compassx.com to discuss your concerns further.
Sincerely,
CompassX Management Team
