- Good salary
- easy to access with public transport
- job is easy
Minpunten
- noisy environment at times (BPO)
- restrictions while working ( phones must be in lockers, cant bring things inside, guards will scan and check excessively ( annoying) )
- kpi metrics keeps changing
- kind of toxic management
Reactie van Concentrix
2w
Thank you for taking the time to share your thoughts on what we're doing well and what we can do to improve. Reviews like this give us insight into what game-changers really need from us. As such, we'd like to say thank you for your time on the team! It means so much to us.
Paid training
Always hiring
Occasional snacks
Some managers are cool
Minpunten
Lie about base pay and pay structure
Most bonus pay is tied to surveys so things outside of your control will screw you. (i.e. customer asking for something your not allowed to do so they rate you badly on the survey.)
Office politics and some terrible managers that will go out of their way to get you in trouble.(i.e. You had a technical issue during a call and had to disconnect[not uncommon thing] and they'll bring it up with upper management acting like you hung up for no reason.
Schedule will change constantly and often little notice.
-Mandatory hour cuts and overtime within 2 weeks of each other
-Schedule can shift from M-F 8 to 5 to Thursday to Monday 1 to 10.
HR will lead you on about opportunities in other departments but they never actually open for you.