Pluspunten
Great people to work with Several location options Account options to choose from depending on your skills Big accounts are from the Daksh side
Minpunten
Concentrix acquired several companies, however, they did not pay us when they acquired ours. I'm not sure if they also did this to other companies they bought. Some accounts, especially from the legacy Concentrix side, only have a handful of agents, i.e. 5-7 agents only. This does not present any career opportunities to the agents or support members. Some managers report to the clients fraudulent information, i.e. I was tasked to handle a combined class, but the manager reported it to the client as 2 different classes. Clients pay per class and pay for the classroom. We were asked to use operations area because of the number of headcount. Another fraudulent practice the management do is report excess headcount. They delay reporting the agents who resign. Does not follow labor code in the Philippines regarding putting employees on floating status. They put employees on floating status immediately, and asks employees to sign an agreement that employees can only have 3 tries to apply to other accounts, if they don't pass the interviews, the employees get terminated on grounds of negligence of work. Doesn't makes sense, but happens. Keeps on hiring employees instead of investing on their tenured employees. Some managers ask their subordinates to do their work for them. A manager I know requests for parking fee reimbursement. She does not own a car and takes Uber everyday. Asks their support members, SME, trainers, QAs, to wear business casual. Gives clothing allowance to their managers only. Morning shift employees do not get transportation allowance. Only night shift employees get this. Asks you to install O365 in our smart phone so you can reply outside of work, but removed communication allowance reimbursement. Only gives communication allowance to managers.