Concentrix

Reviews voor Concentrix

BT CAMPAIGN IS A SHAMBLES! - werkgeversreview Call Centre Agent bij Concentrix

1,0

3 jun 2021

Call centre agent

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Other agents make the job worth while, but it's hard to not be sucked into everyone's depression as they all hate it too

Minpunten

1-£8.50 to use 12 different systems 2-4 different lines of business to learn and targeted on: 3- emails from In-house about bonuses we don't get. 4- other concentrix bt campaigns get time and a half for bank holidays and quorum doesn't 5- other campaigns get bonus and quorum bt doesn't. 6- TLs get bonus and agents don't. 7- you can't actually take your holidays as there's never any hours due to staff leaving as we all hate the place 8- TLs always get holidays while your struggling to get 1 day holiday 9- shifts make you work 78 hours in 1 week and the operations manager will not change them even tho she is off every single weekend Place is an absolute car crash and I'm sure some of the stuff they do is illegal! Operations manager is absolute rubbish, scared to say anything to improve the campaign. Never worked in somewhere so rubbish in my life!

Reactie van Concentrix

Hello dear colleague, thank you for your evaluation, which makes us very thoughtful. It's sad to hear that you obviously do not feel comfortable with us. It is always our aim to create a pleasant working atmosphere and good working conditions for our employees. We are sorry that we have not succeeded in this for your perception. We would like to encourage you to talk to us so that we can find a solution together to improve your dissatisfaction. Please contact your team leader or the the personnel department. We would like to work together with you so that you will soon feel more confident with us again. All the best and many greetings. Lisa, Marketing

Ontdek andere reviews over Concentrix

5,0

5 jun 2026

Game changer

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Minpunten

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

2,0

3 jun 2026

Quickbooks expert

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Decent Pay and benefits . Trainers prepare you for basic work

Minpunten

They have Team Leaders and product experts. Some Team leaders are great, my was not, I was supposed to be coached on a regular basis, for four months I received no coaching. My coach only got involved if something could negatively could affect their Stats. I asked for more training several times, the 2nd time I asked, she transferred me to her supervisor instead of answering my question. Products Experts were helpful but sometimes had completely different answers to the same question. There was this ongoing training that you could request to join. I stopped going when they repeatedly taught the opposite of some the companies Zero Tolerance policies. When i brought it up with their supervisor I never recieved a reply.

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