Meh. - werkgeversreview Call Center Agent bij Concentrix

3,0
27 mei 2024
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

great atmosphere to meet and bond with new people, all the guides are overall great.

Minpunten

No support when it comes to mental health or sickness in general. i got a first written warning for my absences and got told the outcome was due to short 1 day absences. I had only had about 2 one day absences due to genuine reasoning, and the rest were round about a week. it doesn't make sense because if im off for one day i get in trouble because i have to come back and make money, but if i'm off for a week i also get in trouble, you genuinely cant win. i just hate how they indirectly make everyone out to be liars. i shouldn't need a sick line to go off work, i shouldn't be punished for being unwell. the exact same with mental health. Its a severely draining job if your there for long enough. and only a handful for the team leaders in the place are genuinely nice people. Were expected to do alot more than what we are actually paid for. in the home billing department we deal with refunds taking payments etc. but now there are all these sales targets and other irrelevant targets we have to hit or we get put on a “pap” (performance action plan) if you are a new start you are only aloud 3 sicknesses in one year. which is so unfair, how can you expect someone only to be ill 3 times out of 365 days. theres a-lot more cons than pros to this workplace. and wouldn't recommend working here to my worst enemy.

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Reactie van Concentrix
2y
Hi there, thank you for taking the time to share your feedback with us. Your wellbeing is our priority and want to make sure you know and experience that. If you feel open to discussing this further, please reach out to staff.online.feedback@concentrix.com so we can learn more and make sure you have every ounce of support you need. Thank you again and we hope to hear from you soon.

Ontdek andere reviews over Concentrix

5,0
5 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Minpunten

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

2,0
3 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Decent Pay and benefits . Trainers prepare you for basic work

Minpunten

They have Team Leaders and product experts. Some Team leaders are great, my was not, I was supposed to be coached on a regular basis, for four months I received no coaching. My coach only got involved if something could negatively could affect their Stats. I asked for more training several times, the 2nd time I asked, she transferred me to her supervisor instead of answering my question. Products Experts were helpful but sometimes had completely different answers to the same question. There was this ongoing training that you could request to join. I stopped going when they repeatedly taught the opposite of some the companies Zero Tolerance policies. When i brought it up with their supervisor I never recieved a reply.

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