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      Concentrix

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      Reviews voor Concentrix

      Customer service representative - werkgeversreview Customer Service Representative bij Concentrix

      3,0
      10 feb 2025
      Customer service representative
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      A lot of materials are available for service support, and weekly engagement on team (international level) discussions by zoom. Evaluation of personal growth monthly

      Minpunten

      Very intense work, sometimes overload. Can be fined for extra minutes spent on break, or too long support tasks with customers. Everything is strictly prescribed on how you should speak with customers, Can be fined if add your own sentences or miss some of prescriebed.

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      Reactie van Concentrix
      1y
      We're open to constructive feedback, even if it stings a little because we’re always on the lookout for ways to improve. Reviews like this give us a window into what’s working and what isn’t. We are very grateful that you have chosen to be part of the Concentrix team and we appreciate the impact you make, which includes sharing your thoughts here on Glassdoor. Thank you!

      Ontdek andere reviews over Concentrix

      5,0
      20 mei 2026
      Sr manager human resources
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Culture, career growth, leadership support and benefits are just a few of the pros.

      Minpunten

      I don’t have cons to share. I’ve been with the company for 15+ years.

      4,0
      8 mei 2026
      Technical support specialist
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Great Teamwork within the company Training was efficient Loved working with a diverse population The point system for absences was decent There were incentives around Christmas time and it was fun and engaging You were able to question your QA and could change the outcome if they missed something

      Minpunten

      The companies benefits were expensive If there were issues with your internet you would have to take a point even though beyond your control The surveys were from customers and sometimes you can’t make all customers happy and it was added into your QA which you have no control over The shift bidding every 3 months made things stressful, especially when you couldn’t work that schedule given It was difficult to schedule off for holidays and sometimes had no choice but to work nearly all of them because they don’t have holidays off

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