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      Conduent

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      Reviews voor Conduent

      Challenging Job - werkgeversreview Live Chat Advisor bij Conduent

      4,0
      10 mei 2023
      Live chat advisor
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      I learned how to multi-task with 4 chats simultaneously. This was where my patience was tested. Our team was very helpful but you need to learn to work independently because of a lack of support team or SME. Overall, it was a wonderful experience in this company.

      Minpunten

      No annual performance increase. It was hard to meet the metrics. Lots of challenging customers, hard to manage chats. If you are a newbie in BPO, this is a good training ground, and hope you will be able to last for more than a year; you can definitely use this as a stepping stone in the BPO industry.

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      1,0
      22 mei 2026
      Contract customer service agent
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Paid on time, provided equipment, decent benefits from day one, nice co-workers

      Minpunten

      Sweatshop mentality of the supervisors, threats of demotion/termination for medical leave, random layoffs when calls didn't justify hours, with those same hours shifted to supervisors to keep them active. Unable to print paystubs, had to request everything through a supervisor, and provide copious amounts of private information to have the request honored. Corrosive environment - I left as soon as I got another offer, gave 24 hours notice (and I've never, ever done that before). Unless you're on the verge of homelessness or starvation, avoid at all costs.

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