Going downhill FAST - werkgeversreview Sales & Service bij Custom Ink

1,0
11 nov 2015
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The relaxed work environment and perks like lunches one day a week are nice. For the most part people are friendly. The office location and office space is great.

Minpunten

The glowing reviews posted on here sound as if they were written by HR themselves; really fake and overly positive, ignoring the issues that are endemic in Sales Service at CustomInk. Take them with a grain of salt. - Management is seriously inefficient and lacks the skill and intellect to do their jobs properly - New hires are poorly trained. They are nervous and obstinate about taking initiative, and asking the right questions to work learn to do their job more effectively - Constructive feedback/criticism is shunned and you will get backlash for it. "Don't speak up" is the overtone here. Feedback must be extremely polite otherwise you will be scolded. - "Anonymous" monthly feedback surveys are not anonymous at all and are read by management - Pay is a joke and often times your own manager will not know if you are being paid correctly. The standard response is: "we'll look into it and get back to you" HA! - Bonuses are monetarily very small and are very infrequent; no annual bonus of any kind - False promises, lack of a clear path to promotion (favoritism and sexism exists, so those who are less qualified get fast-tracked for promotion) - General lack of consideration and forethought in decision making, further drive morale into the ground - Painstakingly slow process for anything to change, but most changes are not for the better anyway - Plenty of double standards - Focusing on the wrong areas and not paying attention to the areas that actually matter - Heavy reliance on meetings that accomplish very little, which leads to groupthink

Ontdek andere reviews over Custom Ink

5,0
24 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Friendly staff and flexible hours made for pleasant work environment

Minpunten

The commute was too great

1,0
26 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Good benefits and diversity initiative at the time.

Minpunten

The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

2
avatar
Reactie van Custom Ink
1w
Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.
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