Great Place to Work - werkgeversreview Customer Success Manager (CSM) bij D2L

As D2L has improved its focus on product delivery and customer satisfaction over the past years, it has become a top employer for edtech experts. Investments in go to market for academic affairs and employee learning have led to a wealth of expertise across teams to really help solve customer problems. The edtech market is set to see significant changes as AI adoption grows and D2L is well-positioned to innovate. It's a little cliche, but the people at D2L really are remarkable - many of whom are truly motivated by a passion for improving learning. Who can't get behind that?

There have been a lot of changes over the past few years, but not all were well communicated. There are still some teams behind market trends in pay.

There are many wonderfully talented people dedicated to the mission of making learning accessible to all.

Toxicity in C-Suite leadership - a clique mentality that has created an echo chamber What seemed like a natural move and perfect fit for CRO turned out to be just reinforce and strength the power of the ‘OG’ While there are great leaders, the management style of some long time employees aligned to the executive level is incredibly toxic—micromanaging, dismissive of input from the team, and completely focused on self-preservation rather than the growth of the team or the individuals within it. This leader plays favorites, discourages open communication, and fosters a climate of fear rather than one of support or mentorship. The constant pressure to meet arbitrary targets, without regard for how we get there, has led to burnout and low morale across the team resulting in a total team collapse. Concerns are met with petty retribution with no regard to PNC policies or privacy. What’s most disappointing is seeing how much potential the team and the company has and watching it slowly erode under poor leadership. The sales department along with those that support sales used to be a source of pride and collaboration, but is now a place of anxiety and frustration. Talented salespeople as well as supporting team members are leaving, and those who stay feel disengaged and unsupported.