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great experience working at Dish - werkgeversreview Call Center Supervisor bij DISH

5,0

14 apr 2014

Call center supervisor

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

I worked for Dish for 2 years and it was really a good experience for me. The work environment was pleasant and my coworkers were friendly and helpful. This was my first job in a call-center, but the training was thorough and initially a supervisor frequently checked up on me. I guess it depends on the trainer, but I found that our classroom training was actually pretty complete. The first call I answered was still a little bit nerve-racking, but soon I got over it. I've found that management (managers, coaches, supervisors, and trainers) treat us with respect and as responsible adults. Even as a call-center newbie, I was promoted after 12 months and think that this experience helped me get a management position in a call-center (where I work today)

Minpunten

There's a high employee turnover. I think that's largely because HR doesn't clearly set expectations for what it's like in the call-center. But it affects all of us in the call-center because we're constantly having to train new people. The health care options are pretty bad and I ended up just opting out of it.

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5,0

26 feb 2026

Account executive

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Great and flexible work supported my growth through college

Minpunten

Honestly that the product we were selling wasn't the best value

Reactie van DISH

3mo

It is wonderful to hear that the flexibility of your role provided the support you needed to successfully navigate your growth through college. We take great pride in being a workplace that accommodates the educational pursuits of our team members, as we know how vital that balance is for long-term career development. While it is rewarding to hear about your personal success, we also appreciate your candid perspective regarding our product value and market positioning. We are constantly evaluating our competitive edge and exploring new ways to better serve both our core customers and emerging markets. Feedback like yours is essential as we strive to evolve and refine our approach to the business.

1,0

5 jun 2026

Account executive

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Work from home is the only pro I can think of

Minpunten

They don’t provide any equipment aside from the computer itself. They mislead you during the interview and job description. You are paid according to price of product sold and close rate however it’s all inbound calls and you can not call back. The inbound calls are lousy, people who don’t even have a $1 on a card in order to do the eligibility check, or no card at all.. poor credit which leads to higher out of pocket costs. I think only a handful of times I couldn’t overcome the spousal objection or the just shopping objection. Those I will take responsibility for but if I’m getting calls from people who don’t have a card or don’t have a $ or don’t have the money to put down OR already have an account or is a mis-transfer or were passed along because the technicians have to make referrals even though the customer isn’t actually interested in the product yet the tech makes them still call.. that’s crap and it’s not real sales.

Reactie van DISH

We appreciate you taking the time to share your perspective with us. Hearing about your day-to-day reality in sales—from lead quality to equipment needs—is incredibly valuable as we continuously work to refine our internal processes and onboarding experience. While we are glad you enjoyed the flexibility of working from home, it is disheartening to learn that you felt misled by our initial job description and interview process. We want to ensure our teams feel properly supported and equipped to succeed in their roles. Our People Operations team would welcome the opportunity to dive deeper into your feedback regarding our commission structures and lead generation systems. Please feel free to reach out to us directly at peopleoperations@dish.com so we can better understand your specific situation. Thank you again for your candor in this situation.

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