Pluspunten
-Coworkers are great.
-Training is good.
-Customers are usually ok to work with.
Minpunten
Summary: As a PSS, you'll be expected to support several different products, many of which you will not touch often. It's difficult to be an expert covering so many products and features. They change and update features often, which is both good and bad for customers, but also makes it much more difficult for PSS. You handle really sensitive information (M&A), but are expected to assist multiple customers at once - this is a huge risk.
Additional cons:
-They implemented a AI agent and then fired several great employees, then increased the rest of the staffs expected workload.
-They change ways of working often.
-The knowledge base is often out of date.
-There's almost always a backlog, but the clients work can be "urgent" - making some clients upset on wait time.