High Pressure, Low Support — Not the Experience I Hoped For - werkgeversreview Customer Success Manager (CSM) bij Deel

1,0
9 dec 2025
Aanbevelen
Goedkeuring directeur
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Pluspunten

My manager and his manager genuinely put the team first. They care, they listen, and they try to support us as much as they can

Minpunten

Extremely intense workload from the very beginning. By week 3, you’re already handling a large volume of customers with very little ramp-up time. Many customers are angry or frustrated, which makes the day-to-day work draining. Processes are unclear or constantly changing, and it often feels like you’re expected to figure things out on your own. There’s not enough support when dealing with complex issues, which adds to the stress and confusion.

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5,0
13 mei 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

Great management and nice people in the company.

Minpunten

no cons really but if I have to say one thing, it would be 401K can be higher to match.

2,0
25 mei 2026
Anonieme contractwerker
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

- Fully remote - Mostly nice and talented people, you can learn a bunch and the atmosphere is good in the beginning - Once you realize you're not ever getting a raise you can get by doing bare minimum - You can write the ceo on slack and he will respond, which is actually insane considering its such a huge company

Minpunten

- Everyone is underpaid, even the senior directors. They present employee equity as extra compensation, but make it very difficult to sell shares at secondaries. - Raise/promotion policies are set up in a way where most ppl will never get it. I've seen superstar employees get 2% annual raise. The rest got 1%. - Pay is localized, so you can do the same exact job but get pay half of the compensation if you're not based in the US. - It's either employee contract for less money, and you have some employee rights given to you by your country, or more money but you're getting misclassified on a b2b contract and using vaction days when you get sick. The actual work requirements and responsibilities are the same in both cases. - If you're not drinking the koolaid you better fall in line and keep any opinions challenging the status quo to yourself - Manager can get pretty manipulative, they'll say anything to appease you, but will not act in your interest unless it aligns with their internal politics play

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