3y
I appreciate the directness and candor of your review, although I am sorry to hear that your experience at Deel has not been a fit. I do agree with your advice to management - be careful not to prioritize growth at all costs. Deel hit product to market fit and took off in terms of customer count and internal headcount starting around July last year (July 2021) so we have been building the rocket ship while flying, which is typical in a hyper growth startup, over the past 12 months. We have been in our infancy. So I, like you, look at where we are and understand that we must build the foundations as in any start up at our stage (not size). Our size, in terms of customer count and headcount, exacerbates our situation of being in start up phase with our organizational structure, leadership development, technology and automation, processes, etc.
I disagree with your perspective that culture is not important. Culture is incredibly important and we have been establishing the foundations to deliver the culture we strive for - speed, customer obsession, solving tough problems, fiscally conservative, globally representative and inclusive, resilient, growth mindset. We do understand that Deel won'e be a culture fit for every person. People who are not comfortable or able to be successful working in a fully remote environment, delivering while working autonomously, working cross functionally in a matrix and across time zones, and generally being driven to solve tough problems at speed with our customer in mind will not enjoy or be a fit working at Deel.
Regarding the SDR team specifically, we've had turnover in our senior leadership and are actively searching for a Head of SDRs (VP level) who has experience building, scaling, investing in, and developing a global SDR team successfully. We acknowledge that building out the SDR team over the past 6 months has had bumps, and we are specifically seeking to learn from those who have been there done this while bringing in a senior leader who can be a mentor and positively impact the careers and opportunities of our SDR team. There is much to do with metrics, deliverables, leadership, and culture for sure.
Thanks again for your review! We look forward to hiring the new leader soon.