Definity

Reviews voor Definity

Down Hill Since Going Public - werkgeversreview Customer Service Representative bij Definity

3,0

6 nov 2024

Customer service representative

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Diverse projects, location, and some learning opportunities.

Minpunten

There are significant concerns regarding the executive leadership team within the company. It is widely recognized among employees that some executives engage in unprofessional conduct by berating and belittling their direct reports when outcomes do not meet expectations. This behavior unfortunately permeates through other levels of management, creating a toxic environment where such conduct is deemed acceptable. Before the company went public, there was a clear emphasis on customer service and the positive impact we were making. However, since going public, the focus has shifted predominantly towards financial gains, which has been strongly felt by the staff. Instances of harassment by leaders towards employees have been witnessed, and despite reporting these issues to HR, they remain unresolved. In particular, one executive leader in PI has a notably negative reputation among staff for his behavior. It is my hope that his actions will eventually be recognized and addressed. The company urgently needs new management that prioritizes ethical practices and inclusivity.

Reactie van Definity

Thank you for your detailed feedback and for your nine years of dedication to the company. We are pleased that you found value in our diverse projects, location and learning opportunities during your time here. We are concerned to hear about the issues you’ve raised regarding executive leadership and company culture. We recognize the importance of respectful communication, a positive work environment, and adherence to our core values. The experiences you’ve described are not aligned with the standards we strive to uphold. We are committed to creating a workplace where all employees feel valued, respected, and safe. With this aim, we will share your comments with our Senior Leadership Team to find ways to continually improve. Thank you again for sharing your insights. Your input is valuable as we work to address these concerns and foster a better environment for all.

Ontdek andere reviews over Definity

5,0

25 apr 2021

Infrastructure analyst

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Good company, proficiency, good salary

Minpunten

None cons, none, none none

Reactie van Definity

Thank you for taking the time to leave us a review and for choosing to be a part of the Definity team!

5,0

20 feb 2019

Human resources coordinator

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Here's something fun: Petline hasn't launched yet but they've already made me a better pet-parent. Now certainly, "become a better pet-parent" wasn't one of my goals when I accepted the role, but I've been surprised a few times by my personal growth since I joined the team. On career goals I'll say this: to the credit of the management team at Petline, they've recognized talents and areas I where I thrive before I did. I've been given opportunities that I didn't expect and for which I am deeply grateful. Back to pet-parenting, Petline is a startup and every person at this company is heavily committed to our mission and goals. Just working alongside like-minded folks has made me consider who I am as a pet-parent. I know my pets better than I did before and I know they are happier for it. Petline won't always be a startup, but I'm confident that as we move forward it will be with integrity and the intention to foster an environment where individual strengths are recognized, and weaknesses are supported.

Minpunten

Petline is a startup and anyone familiar with the concept should know that it takes hard work, a lot of brainpower, and constant flexibility. It can be hard to accept and frustrating when business decisions seem to flow and change like water, but it's rewarding. It might not be for right for everyone, but when it's right, it's right.

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