Deltek

Reviews voor Deltek

Customer care Union Square - werkgeversreview Customer Care Analyst bij Deltek

1,0

10 nov 2017

Customer care analyst

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Good atmosphere within the team. Good place to start your career in IT support. Free drinks and snacks. Deltek offer good benefits.

Minpunten

Management is poor within the Customer Care team. Case load is too high. All analysts are on around 50-60 cases each and over worked. They hire new people who come in higher up (more money) with less experience, rather than promoting within the team. No support on how to progress at Deltek. Salary is awful and sometimes have to work long hours to meet targets.

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5,0

28 mei 2026

Sales

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Great culture and room for growth

Minpunten

Pay could be better compared industry

2,0

28 mei 2026

Customer success manager

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Good culture and supportive coworkers One thing that stands out is that employees repeatedly talk about the people being collaborative and easy to work with. For CSM teams especially, there are comments about low internal drama and strong teamwork.

Minpunten

Morale dips after layoffs: Common issue in enterprise SaaS. Remaining employees sometimes inherit extra accounts or responsibilities after reductions. Internal communication can get corporate/vague. Employees sometimes mention leadership messaging during reorganizations feels polished but not fully transparent. Career growth uncertainty during restructures: When leadership changes or teams merge, promotions and advancement

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