Pluspunten
Decent benefits and if you don't have any claims experience this is a place to start to at least get the basics and experience. If you need a job with little to know experience, this is a good start, but company has such a bad reputation good luck getting hired by any other company in the industry.
Minpunten
Overworked! I worked for this company for several years and never once had a work/life balance. I put in between 50-60 hrs per wk just to maintain a decent desk. Some coworkers are nice others are not so much. I found that most of the employees they hired came from standard companies but once they walked in the door they seemed to forget how to actually work. Internal employees would not answer internal or external calls. You could be seeing 3 rows over call the person and see they were talking to someone that was hanging at their desk and they would not answer the phone. There is no accountability there, employees don't hold themselves accountable for their job and neither does the management. New management has seem to have come in and taken over and made changes but still seems to be the same thing. Claims are not distributed evenly. Some reps end up with 2x the work i.e. 80 claims but are expected to meet the same stand of their peers with lesser claims i.e. 40. No work/life balance, over worked, and now have new rules and metrics that seem unattainable. Overall, bad place to work...so bad people have quit with no other jobs lined up. YOU HAVE SR LVL MGMT THAT HAVE QUIT, DIRECT MGRS AND TEAM LEADS QUIT and PRACTICALLY EVERY EMPLOYEE THERE LOOKING FOR A NEW JOB.