Toxic culture & poor leadership alignment - werkgeversreview Market Development Representative (MDR) bij Docusign

1,0
2 dec 2025
Aanbevelen
Goedkeuring directeur
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Pluspunten

Company’s benefits including parental leave

Minpunten

Not sure how there are many positive reviews - perhaps they are written by MDR leadership. I would think twice before joining this org. I left the MDR organization start of this year, and even with distance, the impact of the environment still lingers. The culture was not simply “challenging”. it was consistently toxic and emotionally draining. There was an atmosphere of exclusion, gossip, and interpersonal hostility. New hires were often met with dismissiveness rather than support, and cliques dominated the floor. Many MDRs privately shared similar experiences: feeling isolated, undermined, or outright ignored. It created a culture where psychological safety was nonexistent. One should not have to question if there background or ethnicity is the reason why they’re being excluded or dismissed here. Managerial leadership was one of the biggest issues. Certain managers lacked fundamental sales experience, had no background in developing sales talent, and often compensated with rigid adherence to KPIs instead of real coaching. They can be well-intentioned but severely under-equipped. Coaching rarely extended beyond surface-level commentary, and critical developmental feedback was almost never offered. Instead of building skills, the focus was placed on call and email volume. Raising concerns—whether about culture, team behavior, or support gaps—resulted in little to no meaningful action. Many MDRs felt unheard and unprotected, which allowed harmful behaviors to continue unchecked. The emotional toll of working in this environment was significant for more than just one person. Career development was equally poor. Internal promotions were inconsistent, slow, and shaped more by organizational politics than by readiness or performance. Low-quality pipeline expectations made the job feel like running in place, and several MDRs who were promoted churned quickly because they weren’t prepared. It left many people feeling stuck and unsupported.

Ontdek andere reviews over Docusign

5,0
30 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great work life balance, good people, supportive culture

Minpunten

Not too much innovation development, Not too interested in in house ML/Ai features

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Reactie van Docusign
4d
Thank you for taking the time to share your positive experience with us. We are thankful for your insights and are happy to read your positive feedback.
2,0
9 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Mostly nice people, dedicated to their specific roles.

Minpunten

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

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