Pluspunten
- Good pay for what the job entails, not a difficult job - Work/life balance, no work outside 9-5 - Unlimited PTO, Equity, Free DashPass, Free lunch when you go into office, Gym Reimbursement, Work Equipment (i.e. keyboard, mouse, monitor) costs covered
Minpunten
- Perks are below tech standards i.e. no RRSP matching, bonus, HSA/LSA - No growth opportunities/role progression for CA MXPs from what I've seen. There seems to only be opportunities for MXPs in the US. Conversations with coaches are mainly metrics driven, no real convos on professional/skill development. - A lot of red tape in order to get anything done and highly disorganized for a large organization with vast resources. We heavily rely on US teams, if they are on holiday we are essentially unsupported and sitting ducks. - Processes, policies, priorities, your accounts, role responsibilities constantly change in a blink of an eye without any notice or communication. After I resigned, I was told by my peers that they changed this role to be hourly instead of salary, two weeks vacation from unlimited PTO, and then some benefits were taken away despite signing a contract. - Essentially a call centre, you are expected to hit unattainable metrics for case work and proactive outreach calls per week (the role was not what was originally described to me in the hiring process, very misleading). - Training was horrendous, you were expected to be cam on for 8 hours straight, 5 days a week, for a whole month from 11-7 PM EST which can cause Zoom fatigue. The training is quite extensive for a customer support role, spoiler alert, all roads lead to a resource where you can control + find the issue you are looking to address. - You are essentially a punching bag for Merchants and are yelled at daily for other people’s mistakes or company initiatives/policies so tough skin is required - Lack of trust from leadership/managers, unable to provide visibility/context on the why when changes are implemented. - Merchant Experience is not entitled to certain perks. We were not able to participate in taking additional recharge days off that was rolled out to Canadian Teams because we were "frontlines"