Avoid the Trainwreck - werkgeversreview IT Employee - Non-Support bij Drake Software

1,0
5 feb 2024
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Not too many.... ^Coworkers (who haven't jumped ship yet) are great. ^Option to work from home for most departments. ^Certain managers empower, trust, and value their employees (minimal micromanaging if you're lucky to have one of these managers).

Minpunten

Drake WAS a wonderful place to work until the new owners merged it with TaxAct and replaced a good CEO with one who has no experience working in the tax industry. Among other things........ ^Woman and minorities are not treated with the same level of respect as men; chief execs (including 1 woman) consistently favor men over women. ^MAJOR lack of diversity; women and minorities are rarely promoted, consistently paid less than their male counterparts in the exact same job role/position, and many departments are 100% male. ^Overall work environment and culture has become increasingly negative under the current regime, and Human Resources leadership lack of compassion and appreciation for employees plays a major role in the dwindling morale. ^Employees should feel comfortable approaching HR leadership in the event they need to, but most are not; those who do ask for help are either greeted with an argument, treated as inferior, or flat-out ignored. ^Lack of transparency from leadership promotes further workplace toxicity; mass layoffs at random times without understanding the value of those they fire and without backfilling positions.

avatar
Reactie van Drake Software
2y
Thank you for your feedback, and we take your concerns seriously. At Drake Software all employees are valued, and we continuously work to ensure all employees have an equal opportunity to grow. Our company culture is important to us, and we are always evaluating areas we can improve.

Ontdek andere reviews over Drake Software

5,0
29 sep 2024
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

You get to make your schedule based on your availability. The training is continuous and up-to-date. The supervisors were available to assist you with customer calls. You get full access to all software for training and learning.

Minpunten

They monitor your time and are very strict with breaks and lunches. Be humble. Ask for help to answer a customer question. You are responsible for all follow up calls to customers. Customers follow up calls can only be made when authorized. You are responsible for keeping the call que flowing..

1,0
30 jan 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Remote. The company provided necessary equipment.

Minpunten

Equipment did not work well. There appear to be no women in management. The biggest thing, and I cannot stress this enough, was the EXTREMELY poor communication. I actually dug around to make sure there wasn't some other application or Teams group I hadn't gotten access to for internal communications, because I felt so uninformed and unprepared for the position based on how little information was available. I understand that most companies' biggest issue is lack of communication, but these folks really seem to take pride in it.

1
avatar
Reactie van Drake Software
4mo
Thank you for sharing your experience. We value the opportunity to hear different perspectives.
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