Good pay, bad training - werkgeversreview Customer Experience Guide bij DriveTime Automotive Group

2,0
21 mrt 2022
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great base pay and benefits.

Minpunten

Bad training and awful clientele. Commercials on TV tell the customer one thing, when in reality management says the claims made can’t be done. No breaks if it’s busy. Overtime without extras.

avatar
Reactie van DriveTime Automotive Group
4y
Thank you for taking the time to leave us a review. We're glad you enjoyed our base salary for Customer Experience Guides and great benefits! We're sorry to hear this was your experience. We want to assure you that we make our best effort to provide our customers with a clear set of expectations going into the approval process. However, it's important for you to know that these decisions are real approvals and are not guaranteed. Any approval offers are dependent on the customer documentation provided directly to the dealership. Our potential customers also have the option to use outside financing if they find a vehicle that they are interested in. We appreciate you sharing your experience and wish you the best moving forward!

Ontdek andere reviews over DriveTime Automotive Group

5,0
15 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Always busy, good pay, decent hours

Minpunten

Upper management regularly rolling out new initiatives that hinder dealerships ability to sell.

avatar
Reactie van DriveTime Automotive Group
1w
Thank you for sharing your experience as an Assistant Manager. We're glad to hear you enjoyed the fast-paced environment, competitive pay, and work-life balance the role provided. As our business evolves, we're continually looking for ways to improve processes and better serve both our customers and employees. Feedback from team members helps us evaluate these efforts and identify opportunities to enhance the experience for everyone involved. Thank you for sharing your experience, we wish you all the best in your future endeavors.
1,0
27 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Break room Covered work area good lighting

Minpunten

Deceptive Company policy that is hard to access (Need to create a case with HR to review policies that are not easily located). Management over work with little notice for demand of Overtime. Management Typically uses google search to base their decisions instead of consulting their diagnostic team. Over demand of core job responsibilities ( Doing more than what you agreed to do upon hire). If Something was missed or not performed a certain way management will stop your production to show what you did wrong with the expectation that you will still hit production targets. Management also tends to talk down instead of a coaching approach. If you happen to go above and beyond (which is hard to do) little rewards come your way ( Things that wont come). Typical work shifts consists of maintaining a pace that is hard to achieve to always hit targets even if several roadblocks are in the way that you cant avoid. Overall working here I found it difficult to effectively communicate with management or other co-workers. * Working here I have personally experienced Sexual harassment and sexual assault, I have informed management and have heard no update on that topic other than "talked to said employee". Then Said Employee's behavior changed and found it extremely difficult to perform duties.

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