Good place to work if you have the dedication - werkgeversreview Customer Service Representative bij Equifax

3,0
27 apr 2024
Aanbevelen
Goedkeuring directeur
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Pluspunten

My time as a Customer Service Representative at Equifax was excellent. The training provided me with the skills I needed, and the support from colleagues and management was great. I felt empowered to help customers effectively, and the tools available made the job easier. Overall, it was a rewarding experience, and I would recommend Equifax to others looking for a customer service role.

Minpunten

However, there were some downsides worth mentioning. The workload could be demanding at times, especially during peak periods, which occasionally made it challenging to maintain a healthy work-life balance. Additionally, while the tools and technology provided were helpful overall, there were occasional glitches or limitations that could slow down productivity.

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5,0
26 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great culture, but a large company

Minpunten

Downside of a large company, hard to move around

2,0
12 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

My direct manager. Comp plan if you’re lucky enough to find several whale clients, and if you’re lucky, the commission is approved.

Minpunten

There are a lot. First, office politics. Equifax expects employees to be very corporate and robotic. Metrics metrics metrics. 100% focused on revenue, not customers. Metrics, metrics, metrics. PIP overuse. Even when you’re 150% to yearly plan 6mo in, they expect 300%. Make sure to keep receipts. Senior management will find the most ridiculous ways to push reps out, continently right before a huge payout of a very delayed commission plan. (Sell something in Jan 2025, you will only get a fraction of commission until June 26). That’s if the exception committee approves payout (which never happens). If you sell a big deal, don’t expect to get paid 100% of what the plan says.

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