Senior Customer service represenative - werkgeversreview Anonieme werknemer bij Equifax

4,0
12 feb 2016
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
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Pluspunten

This is a remarkable and innovative company to be employed with, the ability to grow within the company is unlimited and an ever changing constant.

Minpunten

The company is so vast that its often not known what opportunities are available to depending on which field your in for example the call center department has mostly employees working through temp agencies that the moral often waivers because there is an expiration date for those workers so even though their employed they'er looking for permanent work

Ontdek andere reviews over Equifax

5,0
18 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Zero Ghosting: Communication was super consistent and clear from start to finish. I was never left wondering. Flexible & Open: The hiring managers were genuinely open to discussing the scope of the role, rather than just handing down a rigid checklist of duties. They Stuck to the Timeline: They verbalized exactly how long the process would take and followed through perfectly. No unexpected delays or moving goalposts.

Minpunten

Missed the In-Person Connection: While the remote process was smooth, I would have loved the opportunity to meet some of the team in person before finalizing everything. Needed More Day-to-Day Specifics: The big-picture conversations about the role were great, but I could have used a bit more clarity and specific detail around what the actual daily routine and tasks look like.

2,0
12 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

My direct manager. Comp plan if you’re lucky enough to find several whale clients, and if you’re lucky, the commission is approved.

Minpunten

There are a lot. First, office politics. Equifax expects employees to be very corporate and robotic. Metrics metrics metrics. 100% focused on revenue, not customers. Metrics, metrics, metrics. PIP overuse. Even when you’re 150% to yearly plan 6mo in, they expect 300%. Make sure to keep receipts. Senior management will find the most ridiculous ways to push reps out, continently right before a huge payout of a very delayed commission plan. (Sell something in Jan 2025, you will only get a fraction of commission until June 26). That’s if the exception committee approves payout (which never happens). If you sell a big deal, don’t expect to get paid 100% of what the plan says.

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