Pluspunten
Apparently this was Lap Support and I guess due to the bad reviews and reputation on that brand, they now changed to be part of Apex since other Apex division has better reputation. Still, I just want to follow and share the same review I had for Lap Support. Nice work environment, unlimited coffee, updated phone and headset.
Minpunten
New team in the West Coast, immature management and poor communication. The team lead has no management experience, newly promoted internally and was transferred to this division. They expect you to pickup and work fast but no clear communication or feedback on your performance. High turnover rate within the company. The management only look at the metrics no matter how many calls you make or how hard you work. If you don't reach what they want on the report, without communication they will let you go. If you are fresh out of college have a lot of energy or just want to try recruitment good luck. It is high pressure and the pay is not great compared to the work you need to do.