Experian

Reviews voor Experian

Unstable Employer - werkgeversreview Customer Care Supervisor bij Experian

1,0

24 aug 2025

Customer care supervisor

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Good benefits, reasonably priced Healthcare, some really good parental leave policies

Minpunten

Employees are overworked, and undervalued. I was an entry level employee for years before I was promoted to a supervisory role so I saw both sides of it. Employees are often forced to switch to another department with no choice and very little additional training, at times working for 2 departments at the same time. Supervisors also are often given a large group of agents to manage with little support and unclear guidance. Its awful for agents and for supervisors. They say they promote work-life balance but they do not. The higher up the chain, the less they care about the Employees and the more they care about profits.

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5,0

16 jun 2026

Software developer

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Great work culture! Everyone is welcoming. I really like the work-life balance.

Minpunten

There are really no cons that I can think of.

Reactie van Experian

Thank you for sharing your experience. We’re glad to hear that you’ve felt welcomed and supported, and that work‑life balance has been a positive part of your role at Experian. We appreciate you taking the time to share your feedback and are happy to have you on the team.

1,0

10 jun 2026

Anonymous employee

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Decent salary & benefits, monthly no internal meeting days

Minpunten

Friendly reminder that HR does not care about you. They care about staff with seniority, whom they will allow to retaliate despite that being against company policies. Think twice about reporting the higher ups because it will come back to haunt you, guaranteed. Also, AI is the only thing that matters anymore. Watching the volume of once-impressive colleagues become so single and simple minded through constant AI usage is not only disappointing but genuinely alarming. Thinking for oneself is no longer the standard, it seems, and speaking against such unfettered use of AI in all things will get you professionally ostracized.

Reactie van Experian

Thank you for taking the time to share your feedback. We’re glad to hear that compensation and certain aspects of the work environment have been positive. At the same time, we’re sorry to hear about your experience and appreciate you raising these concerns. Creating a workplace grounded in respect, fairness, and accountability is essential, and feedback like yours is important as we continue to reflect on how we support our people and reinforce a positive and inclusive environment.

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