I don’t like it here - werkgeversreview Retirement Specialist bij FIS

- Constant Tech Issues, Participants can never hear me. Scheduling is quite insane. Your leadership is notified everytime you are “out of adherence” which is usually tech related. this is also a metric used to grade your performance. - Training is an absolute joke. Trainers do not care at all about your success. They train you as quickly as possible to get agents on the floor. there were times the majority of my peers openly didn’t understand materials and were instructed to take calls anyways. Help Line staff is extremely rude 70% of the time. - Complicated issues. This job requires you to constantly be paying attention to detail. There is no “chill” at this job. you are always on call. there is no down time between calls. - Overtime. This can be a pro or con depending on how you are. Overtime is typically 10 hours a week and it is mandatory with no room to adjust when you work overtime. Also, Did i mention overtime comes out of your lunch? Attendance - They are extremely rude and not accommodating when it comes to unplanned absences. It seems like the leadership goes out of the way to make it more difficult than it need be. If they really need employees the way they act like they do, they may want to consider changing their attitude when it comes to this.