Pluspunten
Faster Solutions makes a solid effort to show it cares about its employees - monthly lunches to celebrate launches, always hearing how much employees are valued/appreciated, being pushed to be your best and learn the latest in web dev/marketing as well as your clients' industries. They're willing to take a chance on people and teach them, and this is where I learned so much of what I know.
Minpunten
This is ... the poster child for everything employees are saying they're done with amid the Great Resignation. It's on two people to schedule all of their peers, every hour of every workday... so if you want autonomy in your worklife and to be trusted to manage your own tasks, this ain't it. Every task -- from sending out basic emails to monthly client reports -- follows a specific process, created 15+ years ago, and documented (youll be asked why you didn't read it repeatedly). "Why didn’t you follow the process?" Or "why didn't you use the template?" Is asked when it's found that you didn't follow specific steps or a specific template. Why? Because people can't be trusted to manage their own tasks or write their own emails -- just ask. The two people scheduling are also in charge of all client communications. One person responds to either all website service needs + marketing client needs, OR all website build clients + web service needs. There are 60+ marketing clients and one account manager. There's anywhere from 12 - ? Website builds at one time. There's anywhere from one to two marketing technicians to do the work on ALL 60+ marketing accounts. You're also in charge of FS' marketing strategy which you meet on monthly. OH and all 60+ marketing clients need a monthly phone call ... from one account manager... too. Also keep up on all trends and strategy suggestions coming out because our clients expect us to stay on top of this as we're the experts. If this sounds like too much for one person, don't worry: 1.) The creative writing for blogs and social media are the absolute back-burner items after the processes in place and 2.) You're just not scheduling it correctly, if you scheduled it correctly, there'd be enough time. Are the bosses abusive as a past review says? NO 🙄. But one will absolutely fly off the handle at you for not keeping all 60+ marketing clients and 100+ website service clients (or a dozen web build clients) happy at once, then kind of apologize later and then do it again in moments of panic. It's exhausting. OH, and company flexibility is great, unless you have an appointment that's not at lunch. Will you be deducting Vaca time for that? If *you* take your toddler to an appointment -- or worse are expecting a child -- and you're allowed to just come and go, then *everyone else* will think they don't have to follow the rules. This is why there is a process in place. Overall, the only people who matter more than staff are the clients. When you're preparing to leave, you're given a 5-page exit list so your team and clients can survive without your overtime hours that you couldn't have done your job without and your dedication. There is so much emphasis placed on the completion of this doc that if you wanted an exit interview, it's not coming. Also don't plan to say your goodbyes to any of the 60+ clients you've come to love. You send a basic template with no personality email to say there's been a change but not to worry.
