Pluspunten
FedEx was founded on the principles of People-Service-Profit (PSP). PSP means that if you take care of your people and provide a great service you will make a profit. It's great to work for a company that values their people. FedEx has great people. FedEx's lives by "the Purple Promise": I will make every FedEx experience outstanding. The Purple Promise is an Excellent Mantra and business "Golden Rule". Working sales at FedEx because you provide great value to client corporations. As a result the relationships become very close. Clients value AE's as "Trusted Partners". This is a great way to sell.
Minpunten
FedEx has lost a step. Technology is the main area where FedEx is behind. Many times FedEx is not up to speed with customer needs and is unable to keep pace with smaller more current nimble competetitive companies in the marketplace. With margins thin, FedEx seems to need to streamline their operation but is unable to do so without hurting the reliability that they're known for. Instead of being their own worst critic the company has listened to Wall Street type critics who have caused them to move from PSP to shareholder gains as their main purpose.