Pluspunten
The people I work with are great. That’s about it.
Minpunten
The company has absolutely no idea how to properly hire sufficient reps to handle the ever-growing influx of customers. The program just expanded 5 million + customers, yet they still seem to think 40 agents will be enough. 3000+ calls a day? You do the math and see if it makes sense... employee morale is SO low and people are quitting left and right because they’re getting frustrated. No matter how many calls you take a day (usually close to 100) the number of calls waiting never seems to go down. Customers are understandably upset because they are waiting upwards of 45 minutes just for us to tell them they called the wrong place or that the confusingly written letter they received doesn’t mean what they think it does. There are also virtually no career opportunities because the company doesn’t expand- only the customer base does.