No work/life balance, extra time is not paid, salary is low, no raise policy. If you are hired with a higher salary then others, then you need to wait until other employees reach your salary!! Been informed that no raise will be given even to new agents because company gave a raise last year! Favouritism at its best here! Older agents get to do whatever they want and treat new agents as if they are managers, although they have no authority. No-one seems to care. Complaint several times with no change