Pluspunten
The variety of merchandise that comes in can be interesting/entertaining. Many customers (esp. regulars) can add a bit of spice to everyday mundane routine. Benefits were decent. There are some very good store managers around who are great pawnbrokers and truly lead by example.
Minpunten
Much of middle management is sub-par. Too many above the Store Manager level are NOT good pawnbrokers. Upper management is too reactionary and will implement new policies or "strategies" without the least bit of insight elicited from store level personnel. Often good people are vacated in an effort to do something "proactively," while others are retained (or promoted!) who are incompetent, exhibit poor work ethic and/or interpersonal skills, but who are part of the "high-five" club.