First Focus

Reviews voor First Focus

Its a sweatshop and you're expendable - werkgeversreview IT Support Technician bij First Focus

1,0

28 sep 2021

It support technician

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Good working hours and days. Good techs and comraderie amongst techs!

Minpunten

Boring monotonous work. Culture is catch and dispatch i.e. to techs who know what they're doing. The junior techs get away with murder. The few who don't do the right thing cause management to come down hard on everyone. Highly regulated support department, projects and engineering not so much. Consistent high performance is expected yet never rewarded. Rewards are tokenistic to the poor souls who lacked the gumption to negotiate a decent salary and to keep them motivated in lieu of a decent salary. The most exploited techs consistently receive rewards to keep them running on that mouse wheel. Veteran senior techs have contempt for juniors and won't give them the time of day in their silos. Double standards with respect to who takes leave and when. Less paid techs given more freedom in this area than higher paid techs. Forced overtime if you take too much legitimate sick leave without pay. Asked to work for free on weekends. High staff turnover. 8 hr timesheet with no gaps expected daily + 40 hr week. High absenteeism as staff scramble to live, service cars, go dentists during sick leave, while management brag about doing that in regular business hours than ostracize support workers for high absenteeism. This job will make you physically and mentally unwell, if you complain and voice a fair go they will kick you out.

Reactie van First Focus

There's clearly a lot of frustration from your time at First Focus and that's a real shame, I'm genuinely disappointed to hear your experience wasn't great. The majority of our staff love the values and culture, the transparency, the opportunities to accelerate their growth and development....these are the things that come with working for a fast-growing company, and there are always going to be things that don't go smoothly along the way as well which are talked about openly. Staff that excel here are the ones that want to be a part of the solution, want to take ownership of the outcome, and know that we're all part of the same team, here to deliver awesome results for our clients. I can assure you that your perception of how managers across the business view staff is very different to the conversations and actions that take place every day. We are a services business and therefore having the best people is key to being the best managed service provider. This is why we invest heavily in training, development, and creating a great environment for our staff. As we've grown from 45 to 260 staff during my time here that has meant a lot of fantastic people have been able to create a career path for themselves within the business. That also means that staff that don't live our values or continually underperform don't have a long-term place within the company - no one wants to come to work unhappy every day, and it's not fair on the rest of the team who do want to be there. I do hope you've been able to find a company and role that better suits you - we spend a lot of our lives at work and should all aim to enjoy being there!

Ontdek andere reviews over First Focus

4,0

21 okt 2025

Senior technical account manager

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Good exposure to different clients and technologies. Team generally supportive and approachable. Training materials available if you ask. Flexible work from home options depending on role. Reasonable structure for junior progression.

Minpunten

Workload can get heavy with little notice. Communication between departments often lacking. Pay growth slower than industry average. Too much focus on ticket metrics. Limited recognition for high performers.

1,0

5 jun 2025

Executive

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

None of note to be honest

Minpunten

Executive is afraid of the CEO. So much so, they capitulate every time there is an idea that’s not his. I’ve never engaged an organisation that talks so strongly to their method/culture (have a manual about how much they care), and not actually live it. Long term executive group who have been beaten down to the point that they serve very little function other than a go between the CEO and the staff. CEO approach is about control and demeaning others. So much so, that anyone with a behaviour that’s not his (robotic, impersonal and lacking empathy) is ousted. If you value relationships and connection with the people you work with, then you’re pushed down or gaslighted for being yourself. Was disappointed by the way the exec talked about the staff, as if they weren’t anything but a resource to achieve their next commercial gate. Read, make as much money as possible for themselves. If you’re a professional in the sector, who has the right values, then avoid this company.

Reactie van First Focus

11mo

Ouch! I think it speaks very highly of the Executive team and the culture that exists in the broader business that even very early on everyone had come to the same conclusion - that you weren't going to be the right fit. That was a tough call to make, and I certainly didn't enjoy making it, but we're pretty protective of our culture and there was a mismatch that wasn't going to work. That doesn't mean that our culture is right and others are wrong, they're just different, and it's important that everyone finds the place that's right for them. I look forward to coming to work every day because I get to spend time with awesome people, make a difference with our fantastic clients, and genuinely try to build the best MSP in Australia. There are so many great people in the business that share that vision and go above and beyond to make that a reality every single day, and it's a credit to them that they're also keen to share their views with me - including their thoughts on good and bad executive hires! We share your disappointment that it didn't work out, and I hope you find the right new place where I'm sure you'll be able to do fantastic work.

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