They expect you to push sales on every call. Sweet old lady calling because a fraudster got ahold of her debit card and drained her checkings? Doesn’t matter, you’re still expected to make a sale. I joined First Tech because I truly enjoy helping people. I feel so disingenuous when pushing products onto people who are calling for help. They justify it by saying it’s “to benefit our members” but it doesn’t feel honest. Everything is also tracked and timed, so be prepared to be reprimanded for going to the restroom outside of break/lunch time. If you like sales, this job is great for you. If you genuinely want to help people with their finances, look elsewhere.
