Great Benefits Questionable Changes - werkgeversreview Customer Service Representative bij FirstEnergy

4,0
16 apr 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Amazing Benefits Tons of opportunity to advance Lots of overtime opportunity

Minpunten

They are restructuring our management under a new CEO. Lots of changing and firing of staff going on to begin the restructure. New CEO taking away remote work options. (This is a major con) Lots of errors when new systems come out causing us to be horribly busy,

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5,0
3 dec 2025
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
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Pluspunten

FirstEnergy is a big company with a lot of growth that I've seen firsthand. Employees are helpful and all have the shared goals of keeping reliability of the electric grid. The pay is decent and stays competitive with the market rates as they do reviews consistently and evaluate. Its a great company that is trying to do better after misguided leads hip in the past

Minpunten

Some executive leadership vision is not shared with lower level employees. The recent transition from WFH back to the office has left employees such as myself wondering why its not role based WFH.

4,0
21 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great office work-group, both staffers and managers

Minpunten

As covid came upon us, sharing the time in-office was necessary but challenging however the team effort worked well so we could all get our required work done

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