Terrible employee culture since rebranding - werkgeversreview Manager bij FirstService Residential

1,0
4 dec 2014
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

-Insurance and tax deductible benefits are decent -It pays a decent salary if you are on-site.

Minpunten

-Used to be concerned with work/life balance when Merit. No longer the case. -Managers required to work overtime but do not get OT pay, even though they are technically not considered exempt. -Executive Management has no clue what Regional Management is doing. -No real support to on-site staff since recent VP was relocated to San Diego. New regional management team have little property management and customer service experience before being hired by company. -No positive re-inforcement and/team building. -Many changes since rebranding from Merit to First Service and many shady charges to Associations, etc. -Company values are not being followed by Regional Management. -Little to no growth in a region where growth is boundless. -Regional Mangement chooses not to invest in their employees with further education and accreditations. -Very high employee turnover. -Customer service to Boards and Association members has drastically declined. -Regional Team in Main Office are like the "mean girls". They sit in their office and gossip/complain about all their employees but offer little help.

Ontdek andere reviews over FirstService Residential

5,0
23 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Very positive and friendly atmosphere. Everyone in the support departments is very helpful

Minpunten

Its a little far from my house, but I like the atmosphere

4,0
18 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great company culture with strong core values and a collaborative environment. As a remote employee, the flexibility and work-life balance are a huge plus. The IT environment is also very dynamic — there are multiple systems, platforms, and technologies in use, so the work rarely feels repetitive or boring. The company is supportive of employee growth and development, offering training opportunities and access to a large online learning library. Another positive sign is the number of long-term employees; many people have been with the company for 5+ years, which says a lot about overall employee satisfaction and stability.

Minpunten

The company frequently changes business processes and technologies. While innovation is good, it can sometimes feel like just when you’ve fully mastered a system or workflow, a new tool or process is introduced. Workload can also fluctuate depending on business initiatives and project demands. Because it’s a large organization, there are a lot of layers of leadership — supervisors, managers, directors, VPs, etc. At times, it can be unclear who the correct point of contact or decision-maker is for certain situations.

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Reactie van FirstService Residential
5d
Thank you for taking the time to write a thoughtful review! As we grow, we are finding new ways to scale our processes and procedures ESPECIALLY when it comes to change management. We appreciate hearing about your personal experience with us and hope you continue to share your valuable feedback with our leadership teams! - Kaitlin Buccheri, Sr. Communications and Engagement Manager
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