Pluspunten
Technology solutions are cutting edge and more and more consumers are using online banking and bill pay. Solutions help banks with offering solutions that give them speed, security and reliability. Banking customers need convenience. Some of the divisions do have an effective strategy for keeping up with new technology, complying with new regulations, streamlining systems, improving services, controlling costs and preventing fraud.
Minpunten
Culture, Mgt, lack of communication, lack of strategy. They seem to be very cheap related to benefits and the total work life balance options. Not to mention with so many different acquisitions over the years, a cohesive strategy and business model comprehensive to their clients (i.e. banks) is weak. Clients are frustrated with the lack of focus, attention, and pricing options.