The Truman Show - werkgeversreview Sales bij Forward Financing

2,0
4 mrt 2025
Aanbevelen
Goedkeuring directeur
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Pluspunten

Good Pay Lots of PTO (although you feel pressured to not take it) Insurance Packages Peers were (mostly) genuinely awesome

Minpunten

WARNING FOR SALES & UNDERWRITING CANDIDATES: Firstly, the "sales" titles are extremely lofty. You are either an account executive (glorified customer success manager) OR you are an account manager (a channel partner manager). "AEs" simply call existing customers asking if they want to renew. This is like shooting fish in a barrel. This will not teach you anything about sales, so expect to carry nothing to your next role except industry knowledge. If you want to become a career salesman/saleswomen, good luck in your future interviews. Account managers: You will deal with the worst channel partners, ever. They have no respect for you or your time and expect to be answering the phone 70+ times a day answering redundant, silly questions about their deals. This job is miserable, tiring, and hard. You have little control over your quota, although when times are good, it's pretty simple; however, when times are tough, good luck driving more business as most options are out of your control. Underwriting: Technical, challenging, burdened with risk, and sometimes rewarding.... however, there is tremendous pressure to review deals in a timely manner while being extremely diligent. All account managers and underwriters are miserable. You are drained because you are constantly pressured by FF's partners to push deals out the door with unrealistic expectations. AMs are pressured constantly from immature, unprofessional channel partners which forces them to pressure the UWs for updates (they love that). Enjoy taking lunch? Have fun coming back to 20+ missed calls and wild emails from your partners asking for updates in all sorts of manners. I cannot speak for other departments... however, it felt like everyone else was having a pleasant time enjoying the "positive" culture. Meanwhile if you were in sales or UW, you oftentimes felt dead inside and felt like the organization did not properly care for your state of being. You were expected to be extremely positive and if you expressed anything else, you felt like there was an invisible target on your back. During my time at FF, I also experienced inappropriate comments from my managers during outings. Some of these folks still work there and I wouldn't be surprised if this culture still persists. Leaving the company was the best thing that ever happened to me and to my career. If you want to start or progress your career in this fields, this is not a proper organization to do so. Summary: - toxic positivity work culture - toxic partners - immature managers - cliquey culture - horrible work/life balance - always pressured to work (externally) - frequent mass layoffs - sales/UW experience stunts your career growth outside of FF (no applicable skills) - not recession proof, if the market is bad, your job security is at risk

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Reactie van Forward Financing
1y
Thank you for taking the time to share your feedback. We truly value insights from our current and former team members, as they help us continue to grow and improve as an organization. We understand that roles in Sales and Underwriting can be demanding, with tight timelines and high expectations from our partners and customers. This is a natural part of working in a fast-paced sales environment, and we strive to provide our team with the support and resources needed to succeed. Over the past year, we’ve implemented several initiatives focused on upskilling and rewarding our Operational Teams, such as: updating the roles and responsibilities of Account Managers for better alignment, rolling out a new Sales training program, formalizing a monthly SPIFF program with monetary rewards, and introducing a new President’s Club to recognize and reward high performers. We also regularly analyze data to inform our capacity planning and adjust headcount, ensuring departments are adequately staffed and team members have reasonable workloads. With notably low voluntary attrition rates within Sales and Underwriting, it suggests that many employees have a positive experience at Forward. In regards to your feedback on our culture, we are committed to creating a safe and respectful workplace, guided by our core values. Living our value, Act With Kindness, means we have a zero-tolerance policy for inappropriate behavior, and we not only encourage, but expect employees to report any concerns. Mental health is also very important to us. We've expanded our well-being initiatives to cover a variety of mental health topics, and we appreciate your suggestion to include more diverse perspectives, including men's mental health. Again, thank you for your detailed feedback and we wish you the best in your future endeavors.

Ontdek andere reviews over Forward Financing

5,0
23 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Top-Tier Compensation & Resources: The company pays very well and genuinely invests in its employees by providing excellent resources to help us succeed. Incredible Culture & Team: My coworkers and team members are amazing, hardworking, and deeply dedicated. There is a strong sense of camaraderie, and we do truly meaningful work together every day. Fantastic Remote Environment: The remote work setup is seamless and highly effective, making it a wonderful place to work from anywhere. Rewarding Leadership: As a manager, it is incredibly fulfilling to support my team, solve problems for our customers, and cross the finish line on major tasks. I feel genuinely lucky to be a part of this organization.

Minpunten

Learning Curve & Operational Complexity: The environment is very fast-paced, and the product itself is highly complex. It takes a significant amount of time to learn the ins and outs, which naturally makes managing the operations space a bit challenging. Heavy Manual Workload: There are a lot of manual reviews required, which can lead to an increased workload for managers. Growing Pains: Right now, there is a lot of reliance on "tribal knowledge" and navigating gray areas. As the company continues to expand, leadership will need to prioritize building more standardized, scalable processes to ease the operational burden.

5,0
23 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Amazing company to work for. The team is incredibly supportive, and everyone is always willing to help and answer questions. The collaborative environment makes it easy to learn, grow, and feel valued as an employee. I truly appreciate the positive culture and the encouragement I receive from my colleagues and leadership.

Minpunten

None at this time. I am really enjoying my experience working here and look forward to continuing to grow with the company.

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