Foundever

(Exeter Sitel) Wouldn't recommend to my worst enemy - werkgeversreview John Lewis Technical Support Advisor (CSA) bij Foundever

1,0

10 sep 2017

John lewis technical support advisor (csa)

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

- pays weekly - will hire anyone (literally anyone) - fully paid training - the job is (in theory) easy

Minpunten

- terrible pay - managers who vastly underqualified and have no respect for the advisors - long hours and short breaks - disgusting shared headsets and hot desking - rubbish progression prospects (even for an overqualified graduate) - customers will make you cry and/or raise your blood pressure to unhealthy levels - you'll get told off if you spend too long (i.e. over 4 minutes) in the toilet during your shift - no premia for working weekends/bank holidays - very difficult to book holiday - they won't even give you a reference when you finally escape to another job

Reactie van Foundever

We understand that the role can sometimes be demanding and we make sure to ease this for all employees wherever possible. This could be anything from engagement outside of the day to day role or perhaps a session on stress management or an exercise class. In terms of booking holiday, we have since made positive changes to the systems and how this is booked. References can be requested from ourselves at any time and will be provided from the HR department. Should you feel that you wish to discuss any of your points further, please do get back in touch on: 01392 889200, where we will be happy to chat with you.

(Exeter Sitel) Wouldn't recommend to my worst enemy - werkgeversreview John Lewis Technical Support Advisor (CSA) bij Foundever

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