Overall unprofessional practices/ Lack of Honesty - werkgeversreview Customer Agent bij Foundever

1,0
30 mei 2018
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

*International environment. *You will meet great people here and make good friends.

Minpunten

*Recruitment process will start will lack of transparency. The information that will be transmitted to you is strategically chosen in order to make you come to Portugal. They can hide information about the real shifts you will be required to do. * "People first" is a slogan they chose as a Marketing strategy to make newcomers believe they matter. During my time working at Sitel we the employees complaint several times about numerous issues and their response always reflected that their priorities are not precisely on the people working for them. *Another Marketing strategy is making you believe the chances of growing in the company are very real. They are, as soon as you have close relationships with people in charge. They will many times take this more in consideration than your performance and previous experience. *The salary allows you to barely pay your rent and expenses, as the reality of Lisbon has changed and salary does not match the cost of life of the city. *Not a good work/Life balance. Rotation of shifts will make you work at night and then swap to mornings. Days off rarely happen during the weekend and is not common to have both days off in a row. This causes tiredness and unavailability to plan your life or have any kind of routine. *Many people in management lack the necessary skills

Ontdek andere reviews over Foundever

5,0
29 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

7 week training to get a person ready to go into production.

Minpunten

Work hours depends on clients needs. So hours may vary.

2,0
10 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Minpunten

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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