Front line employees completely dispensible in this company. - werkgeversreview Customer Service Representative bij Foundever

1,0
8 jul 2014
Aanbevelen
Goedkeuring directeur
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Pluspunten

The casual dress was nice. Benefits are decent, not great but decent. Nice facility, people who trained me were friendly.

Minpunten

Most campaigns aren't run by people who know what they're doing, but by people who are good at kissing butts. Operations managers and above were nearly invisible to the front line employees. Work station computers are kept in reprehensible condition with many not working properly or at all.

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5,0
29 mei 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

7 week training to get a person ready to go into production.

Minpunten

Work hours depends on clients needs. So hours may vary.

2,0
10 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Minpunten

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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