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      Foundever

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      Reviews voor Foundever

      Not as good as it looks - werkgeversreview Customer Service Representative bij Foundever

      2,0
      4 sep 2014
      Customer service representative
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Working from home is great, save on gas, and being in the comfort of my home

      Minpunten

      Not very good communication between employees/mentors/supervisors/trainers, feels like the idea is "quantity over quality", misleading information was provided during training (ex: holiday hours/pay, sick days, pay increases, paid time off, etc..), often treated as nothing more than a number, "promotions" given that pile on the responsibilities and do not include more pay. It also bothers me that part time employees are kept at a 39.5 hour week basis, strategically placing them outside the benefit qualifying zone. If employees were truly valued they would be decent human beings about it.

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      5,0
      29 mei 2026
      Financial representative
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      7 week training to get a person ready to go into production.

      Minpunten

      Work hours depends on clients needs. So hours may vary.

      2,0
      10 jun 2026
      Account resolution specialist
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

      Minpunten

      You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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