2,0
2 aug 2010
Voormalige werknemer
Portland, OR
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht
Pluspunten
If you were in the Premium Brands department, the guidelines for out-of-warranty assistance were looser, so you had more "satisfied callers."
Minpunten
We were supposed to "deliver the no" and yet make sure that the customer was "completely satisfied." Imagine if your Cadillac's transmission failed at 53k, and since you bought the vehicle used the manufacturer and dealer would not help pay for the repair because the warranty ended at 50k.