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      Foundever

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      Reviews voor Foundever

      Skip Sitel Group Job Postings - werkgeversreview Technical Support Agent bij Foundever

      2,0
      14 dec 2022
      Technical support agent
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      You may end up with an okay schedule, you get two 10 minute breaks outside of lunch, support chat for phone calls.

      Minpunten

      If you need to take off it always counts against you as a call out. No PTO, high cost health benefits, 0 Paid Holidays. Break and Lunch times change daily, nothing is constant, you can’t keep your lunch and break times the same. For instance, if you have lunch at 2 today, tomorrow your schedule will say 1 or 3. This is not something that happens sometimes, this is how their schedule works, it is not a maybe.

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      2,0
      10 jun 2026
      Account resolution specialist
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

      Minpunten

      You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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