Bullsh*t - werkgeversreview Customer Service Agent bij Foundever

1,0
3 okt 2023
Aanbevelen
Goedkeuring directeur
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Pluspunten

Theres none, You would say working at home but its not really what you think, Its mentally draining

Minpunten

Working in colombia for foundever.. its just bullsh*t you get told off for everything and the environment is horrific, Some senior agents talk behind your back through whatsapp to other senior agents, which I have seen for myself because some of them are not professionals and share their whatsapp screens by accident while on meetings, the environment of this whole job is just so unmotivating which was one of the reasons why I left, Coaches dont even know what they are doing they all give advice which is contradicting from each other so the one who gets in trouble at the end is you, As a native English speaker, I also found it ridiculous that some coaches could correct your interactions and even give you a warning, despite their poor English grammar and sentence structures and the fact that they were qualified as coaches. You will be also getting told off 24/7 there is no break of it for real, You can't even take a day off for those who have emergency situations in their family, I've had emergency situations with family and apparently it wasn't enough for them to give me a day off! Theres so much more, But I would highly not recommend for your own mental health, This is depressing, a problem I have complained about as well as some of my friends who work for Foundever Colombia.

Ontdek andere reviews over Foundever

5,0
29 mei 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

7 week training to get a person ready to go into production.

Minpunten

Work hours depends on clients needs. So hours may vary.

2,0
10 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Minpunten

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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