Foundever

Reviews voor Foundever

Loved it - werkgeversreview Customer Service Representative bij Foundever

4,0

21 okt 2015

Customer service representative

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

I had 2 coaches for the time I was there. Both of my coaches were great. They were very help and genuinely cared about the workers on their team. They worked hard on getting the shift I needed when I had scheduling issues, they answered quickly when I had questions, and they immediately resolved issues with their team. Position was work from home, no gas to buy.

Minpunten

Training did not prepare you for production. Rules were constantly changing and being added. The survey that we were asking the customers to take were 1 for good and 5 for bad. Customers would not listen to complete question and give many people 5's thinking it was a good score.

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5,0

29 mei 2026

Financial representative

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

7 week training to get a person ready to go into production.

Minpunten

Work hours depends on clients needs. So hours may vary.

2,0

10 jun 2026

Account resolution specialist

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Minpunten

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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