Foundever

Reviews voor Foundever

This is crazy - werkgeversreview Inbound Customer Service Representative bij Foundever

1,0

30 jul 2024

Inbound customer service representative

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Co workers were very fun and helped it a little.

Minpunten

Training was disorganized. They pushed through too fast. There was favortism.

Reactie van Foundever

Thank you for sharing your feedback. We're glad you enjoyed working with your co-workers. We understand the training process felt disorganized and rushed, and your concerns about favoritism are noted. Call center work can be demanding, especially during peak seasons. To support our associates, we conduct daily training surveys, provide a nesting phase with trainers, and encourage open communication for assistance. We also offer an Employee Assistance Program. Your advice to management is valuable, and we are committed to improving our training processes. We appreciate your honest feedback and will share it with the relevant teams. Jasmin at Foundever

Ontdek andere reviews over Foundever

5,0

29 mei 2026

Financial representative

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

7 week training to get a person ready to go into production.

Minpunten

Work hours depends on clients needs. So hours may vary.

2,0

10 jun 2026

Account resolution specialist

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Minpunten

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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