Toxic environment - werkgeversreview Customer Service Representative (CSR) bij Foundever

1,0
27 okt 2024
Aanbevelen
Goedkeuring directeur
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Pluspunten

None unless you like spending every holiday away from your children and family for no bonus pay only holiday pay and no offer to have a weekend off every four years . I mean if you like that lifestyle sure it’s great

Minpunten

Took company four years to offer equipment and ship it out. There are no sick days. You accrue pto very slowly and have to ask to use it two weeks in advance and it rarely gets approved. You will be hired into a shift and told you can apply to other shifts later on. My shift did not ever change. I was not offered a different one. I worked every weekend , Christmas, thanksgiving, new years, 4 th of July for four years away from my family. I was treated like a literal number at this company where there is literally no work life balance . They do not care for people.

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5,0
29 mei 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

7 week training to get a person ready to go into production.

Minpunten

Work hours depends on clients needs. So hours may vary.

2,0
10 jun 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Minpunten

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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