Pluspunten
Working from home saves you commute time. My coworkers, but they have been leaving one by one...we are all jumping this sinking ship.
Minpunten
Extremely underpaid, working as a bilingual customer service agent for Foundever is so much more than servicing customers, they will have you doing sales and translating for many different departments within and your performance points will be affected if you don't offer those "sales", in our offer letter this was not stated. You are constantly micromanaged and the training they provide for the Spanish team is mediocre at best; all the training content is in English. Every single person in my group is looking for a job elsewhere, me included. The morale is low, there is no room for advancement.