If looking for a job in KYC, look anywhere else. - werkgeversreview KYC Analyst bij Fourthline

This review is largely focused on KYC Analysts within the Operations department and comes from the perspective of a KYC Analyst. Other departments cannot be spoken for. The biggest fault of this company has always been that they do not value the right people. There are some incredibly intelligent people within Operations at Fourthline who are continuously overlooked. Analysts in particular, are simply not cared for by anyone outside of the team. After being in the company for some time, you begin to understand the extent of the internal politics but also the lack of professionalism which absolutely must be emphasized. This is a start up who seem to have an inability to learn from their mistakes - and they make many mistakes. The lack of professionalism is for me at the heart of the companies downfall. It begins with the fact that KYC Analysts, the people who do the work that brings Fourthline their income and keep the operations running every hour of the day, have always and will always be undervalued to a great extent. KYC Analysts have time and time again worked through various ups and downs of the company, taking on intense workloads and severe pressure to perform well and ridiculously fast. This happens to an extent that quantity is always put over quality, no matter what way they try to phrase it. Other teams within Fourthline have frequently been caught out in expressing opinions that show a lack of respect for Analysts, and management never take it seriously enough until the effects of this are in their face. Management will occasionally act as though the care when ENPS scores are shockingly low, but it is always clear that they simply do not care enough about KYC Analysts to make any significant changes. It must be made clear that for Fourthline, KYC Analysts are reduced to numbers and nothing else. On the topic of the lack of professionalism lies a bigger issue. There have been so many scenarios in which managers let their personal opinions on people come before the employees performance. It is as if certain people in management positions pick targets of people they decide to have a problem with. Everyone within operations can see this and will understand exactly what is meant here. You can work as hard as you want, perform as well as possible, show a great attitude towards your work and still be at risk of being picked on by management. Many people in the company cannot seem to separate personal opinions from professional ones. As well as the lack of professionalism which affects the Analysts to a great extent, is the extremity of the working conditions. After talking to people who also work in KYC, you realize how severe the security policy in Fourthline is. Keeping in mind competing roles in KYC, in Fourthline you cannot - expect to work from home under any circumstances - have access to the internet during working hours - this includes apps like spotify and anything else you can think of (even tools that help you perform your job better/faster) - have access to mobile phone unless you step out of the analyst environment [if you do step out of the analyst environment, it must be reported (even for a toilet break)] - work flexible hours (you either start very early or relatively late in the morning) - take lunch when it suits you - sit where you’d like In summary, you are controlled to an unreasonable extent in Fourthline in comparison to other companies that conduct similar KYC. Picture rules you had in place when you were in school and they’re almost identical. It is also important to note the lack of transparency within the company. Never expect to have any idea what is happening within the company as a whole or more specifically your own department or team. Time and time again, management fails to deliver updates on time, professionally, in a coherent manner but mostly, at all. It has never been a priority of Fourthline to be transparent in the decisions they make. All in all, the Analyst team at Fourthline are so dedicated and committed that in my opinion many of these faults could potentially be overlooked, but the reality is that the role is seriously underpaid compared to market standards and by no means are they paid enough to put up with all of these flaws. Fourthline have been losing KYC Analysts since the very beginning and not once have they batted an eyelid. Occasionally they pretend to care, but I cannot express enough how much they do not care and it is evident in the lack of action they take. My honest advice: If you are looking for a job in KYC, look absolutely everywhere else first. If you are desperate to get the bare minimum of experience in KYC and are in a position where this salary can sustain you, it might be a good start, if you can separate yourself from the internal politics and are able to handle the stress of constant performance monitoring.