Pluspunten
Frontier began their acquisition of the Verizon properties with a bang. Things were looking up and issues with outside plant appeared to be getting the attention that they had long deserved. This lasted for 2-3 years and now we are back in the Verizon days of despair.
Minpunten
Management, from the top down, is all over the map. Preaching "customer first" and then letting them stay out of service for extended periods of time because they don't want to spend the OT dollars to fix issues in a timely manner. Management is talking the talk, but behind the scenes is walking a different walk. Very disappointing and discouraging when employees are trying to do right by the customers only to be blocked by the ever changing company edicts.
